SHIPPING OPTIONS
We use SPEEDEX COURIER service for our shipments within Greece and DHL all of our shipments worldwide.
DHL
DHL is one of the top three carrier services in the world.
We offer the following types of shipment with DHL:
Globalmail Priority: This shipping option does not come with tracking number and is best used only for ordering a few items, usually 1-2 CD's. We do not offer refund in case of a lost shipment for someone selecting this shipping option, so we strongly encourage you to use this one for low cost items, though in 99% of the cases, your package will arrive safely to you.
Globalmail Tracked: This shipping option comes with basic tracking information for most countries and is great for any orders up to two kilos.
Globalmail Plus: This shipping option comes with full tracking information for most countries and requires signature by the recipient. It is the equivalent of Registered Mail.
DHL Economy: This shipping option is available only for European countries including Norway and Switzerland. It is the road service of DHL and is a low cost option for both small and large shipments.
DHL Express: This shipping option is the premium service of DHL, with most shipments getting delivered worldwide within 2-4 business days.
SPEEDEX
Speedex is one of the leading courier services of Greece, covering even the most remote areas.
We offer the following types of shipment with Speedex:
At your door: This shipping option is enabled when the customer pays for the shipment in advance. It is a reliable, fast and low cost option and you receive your order within 2 business days in most parts of Greece.
Cash on Delivery: If you want to pay for your order when you receive it at your door, you can choose this option, which has all the benefits of "At your door" service plus it gives you the option to pay either cash or with your credit card at the time of the package receipt.
CUSTOMS FEES
As per Greek laws, we are forced to declare the full amount of your order and issue a proper receipt. Countries who are not part of the European Union may be subject to customs fees which are the buyer's responsibility to pay. By placing an order with us, you aknowledge that any fees that may be due should be fully covered by you and this is something beyond our control.
FREE SHIPPING
For Greece:
Any order greater than 50 EURO qualifies for free shipping
For Europe:
Any order greater than 150 EURO qualifies for free shipping
Rest of the World:
Any order greater than 300 EURO qualifies for free shipping
Important Notice: When an order qualifies for free shipping, the buyer cannot choose their preferred method of shipment, so the shipping method will be fully determined by us, based by a number of factors.
RETURNS
We accept returns of all orders, within 14 days of the buyer having received the order. Any returns occur at the buyer's expense, unless the return concerns a defect or wrong item.